“This is all about people doing things differently and driving change, but with standards, you actually need to give people the capability to use them,” he said.
“The standards really help, but they need to be operationalised, and it’s people who are going to do that, so giving them that capability is really important.
“Learning, development and skills building helps people understand how they can take the guidance and apply it to their organisation, so if you can keep it really simple with that message then you drive change over time.”
On Wednesday, he also spoke at an event hosted by ISO on enhancing the climate resilience of healthcare systems worldwide.